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We have a great opportunity to blend the successes of the East Coast and the West Coast lines to create a great experience for all. As with many organisations there was an existing free Yammer network at Virgin Trains, with and small group of users and some existing activity that could be built upon.

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This has required a number of stations to have platforms lengthened. However there were also some further objectives; the key ones being to: Provide a robust set of admin controls and processes to enable simple and effective provisioning, de-provisioning and management of users, and Ensure any investment in infrastructure and configuration provided the right foundation for further development as Virgin Trains evolved its technology roadmap.

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This was all supported by a comprehensive and integrated series of information, education, training and engagement activities. Government advisory bodies and lobbying groups: We have constructive dialogue with organisations which provide advice to the UK Government, and lobbying groups such as the Campaign for Better Transport. File views then accelerated even further in September to over 32, in the month, with the growth in total messages stabilising following the high levels of promotional activity during August. This allowed it to be used as a first class carriage on Holyhead services and as a standard class carriage at other times. The insights from this consultation were used to both inform the technology assessment and selection process in the initial phase, and also to develop and prioritise use cases to support the subsequent configuration and rollout. Change management The change workstream comprised activities to communicate the new Yammer solution, educate users, and engage the workforce — including senior business leaders — with the new capabilities now available and the new behaviours and processes these entailed. Subscribe This field is required. Virgin Trains opted for a solution that provided an ideal combination of a robust Yammer deployment process and ongoing admin controls, a solid identity and messaging platform that accelerated the wider infrastructure upgrade strategy, and a cost-effective and flexible licensing model. The highly successful introduction of Yammer to our business could not have been achieved without Betterworking as our partners. The next step was to create new Office accounts for the majority of colleagues without company email, which were synchronised with the existing on premise Active Directory to streamline user administration. Phase One — Technology evaluation and selection To help take the project forward Virgin Trains needed the right partner to provide the expert advice and services required: firstly to help to specify and evaluate the most appropriate technology solution, then to provide implementation and change management support to rollout the selected technology. It added: "We have total confidence in our process.

Company-wide email was also provided for the first time through a hybrid on-premise Exchange and Cloud Office mail setup.

Outside these times, and for urgent media enquiries only, please call and ask for the duty Virgin Trains East Coast press officer to be paged.

Nicknamed the Pretendolino, this received re-upholstered seating, power points, wi-fi and a full external re-paint at WabtecDoncaster in We conduct extensive customer research to monitor our performance and to determine how we can improve the delivery and accessibility of our services.

Share this article. An initial deep clean of the entire fleet, with refurbished toilets, new carpets and seat covers, new and clearer on-train signage, plus other enhancements. Betterworking managed this entire process, working closely with the Virgin Trains IT team together with Capgemini and specialist third party technical resources, delivering the technology workstream on plan and to budget.

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The insights from this consultation were used to both inform the technology assessment and selection process in the initial phase, and also to develop and prioritise use cases to support the subsequent configuration and rollout. A further five five-carriage Class Super Voyagers followed in December Job trials scheme offering opportunity for young and unemployed people on the East Coast route with a guaranteed job interview at the end Unique partnership with Bad Boys Bakery to support ex offenders and prevent re-offending by getting people into good jobs. Passengers will benefit from thousands of extra seats, new connections and improved services between London and Scotland. In Virgin looked at leasing two Class [72] but decided to retain the Mark 3 set. However there were also some further objectives; the key ones being to: Provide a robust set of admin controls and processes to enable simple and effective provisioning, de-provisioning and management of users, and Ensure any investment in infrastructure and configuration provided the right foundation for further development as Virgin Trains evolved its technology roadmap. We have a regular programme of meetings with investors and provide frequent updates to the markets and financial community on our performance. Adoption and activity then rocketed further as a result of the July and August launch and promotional activities. New, improved on-train catering designed by local chefs with menu changed regularly to include seasonal events. Government: Our managers have an on-going dialogue with national and local government in all our countries of operation to ensure the effective delivery of government transport policy and to assist in meeting wider objectives. The dispute centres on Virgin Trains' partner company, Perth-based Stagecoach. Virgin had long been angling for a franchise extension in return for ordering extra carriages for the Class Pendolinos. Outside these times, and for urgent media enquiries only, please call and ask for the duty Virgin Trains East Coast press officer to be paged.

Betterworking also provided input and support to help guide the proposed solution through the internal approval process.

We have a regular programme of meetings with investors and provide frequent updates to the markets and financial community on our performance.

Together with these new ideas and initiatives, passengers will begin to see those Virgin touches on each and every journey. Perth-based Stagecoach, which partners Virgin Group in running Virgin Trains, has been banned from three franchise competitions in a row over pensions.

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Transforming internal communications at Virgin Trains